Emergency Medical Dispatcher: 24/7 EMS Coordination

Emergency Telecommunicator Services; Danvers (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Emergency Telecommunicator Services in Danvers, MA, is seeking an Emergency Medical Dispatcher to gather patient data, assign response priorities, and coordinate EMS resources. You will follow protocol-based instructions and work within established medical oversight frameworks.

Responsibilities include confirming locations, triaging calls, and relaying critical information to responders while maintaining call documentation and quality reviews.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Danvers, MA, is seeking an Emergency Medical Dispatcher to gather patient data, assign response priorities, and coordinate EMS resources. You will follow protocol-based instructions and work within established medical oversight frameworks.

Responsibilities include confirming locations, triaging calls, and relaying critical information to responders while maintaining call documentation and quality reviews.