Emergency Medical Dispatcher — 24/7 Critical Response & Training

County Emergency Communications; Pontiac (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Pontiac, IL is seeking Emergency Medical Dispatchers to handle urgent calls, verify locations and details, and determine priorities using approved protocols. You will coordinate responders and provide protocol-based guidance while maintaining accurate documentation and ensuring patient safety.

Roles may include overnight or weekend shifts with overtime; certifications such as EMD and CPR can be required or sponsored.

Qualifications

• High school diploma or recognized equivalent.
• EMD certification may be required; consult vacancy.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities

Skills

Call intake

Medical questioning

Priority determination

Dispatch coordination

Protocol instructions

Communication

Documentation

Education

High school diploma

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Pontiac, IL is seeking Emergency Medical Dispatchers to handle urgent calls, verify locations and details, and determine priorities using approved protocols. You will coordinate responders and provide protocol-based guidance while maintaining accurate documentation and ensuring patient safety.

Roles may include overnight or weekend shifts with overtime; certifications such as EMD and CPR can be required or sponsored.