Emergency Medical Dispatcher — 24/7 Critical Care Dispatch

911 Emergency Communications; Clarklake (MI); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

911 Emergency Communications in Clarklake, MI, seeks Emergency Medical Dispatchers to manage urgent calls, verify locations and caller details, and coordinate ambulance resources with approved protocols. You may provide pre-arrival instructions and support responders under medical oversight.

Applicants should have a high school diploma, CPR certification, and may require additional coursework. On-site work with rotating shifts and overtime can be expected.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Multitasking

Decision making

Education

High school diploma or GED

Emergency Medical Dispatcher certification (preferred)

Tools

EMS dispatch software

Job description

911 Emergency Communications in Clarklake, MI, seeks Emergency Medical Dispatchers to manage urgent calls, verify locations and caller details, and coordinate ambulance resources with approved protocols. You may provide pre-arrival instructions and support responders under medical oversight.

Applicants should have a high school diploma, CPR certification, and may require additional coursework. On-site work with rotating shifts and overtime can be expected.