Emergency Medical Dispatcher — 24/7 Critical Calls Support

Emergency Telecommunicator Services; Ottawa Lake (MI); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

insurance coverage

retirement benefits

paid leave

employee-assistance services

continuing education

certification support

shift premiums

other benefits depend on the org andap

Descripción de la vacante

Emergency Telecommunicator Services in Ottawa Lake, MI seeks a dispatcher to handle emergency medical calls and coordinate ambulance resources. You will verify location and contact details, collect essential patient information, and provide protocol-based guidance to responders.

Customer-facing role with potential overnight shifts and overtime; requires high school diploma and CPR; EMT/paramedic credentials are not universal requirements and training may be provided.

Formación

• High school diploma or equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy.

Responsabilidades

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Conocimientos

Communication skills

Calm under pressure

Educación

High school diploma or equivalent

CPR certification

EMT or paramedic credentials not universally required

Descripción del empleo

Emergency Telecommunicator Services in Ottawa Lake, MI seeks a dispatcher to handle emergency medical calls and coordinate ambulance resources. You will verify location and contact details, collect essential patient information, and provide protocol-based guidance to responders.

Customer-facing role with potential overnight shifts and overtime; requires high school diploma and CPR; EMT/paramedic credentials are not universal requirements and training may be provided.