Emergency Medical Dispatcher - 24/7 Critical Care Communications

911 Emergency Communications; Nicholville (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Nicholville, NY seeks Emergency Medical Dispatchers to handle urgent medical calls, verify patient details, and coordinate responder actions. You will operate within approved protocols and dispatch systems to ensure rapid, safe care.

Training and certifications may be required prior to appointment. Employees may work varied shifts as emergency communications operate continuously, including nights, weekends, and holidays.

Qualifications

• High school diploma or GED is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• Strong communication and composure are essential in emergencies.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Calm under pressure

Multitasking

Education

High School Diploma or GED

Emergency Medical Dispatcher certification

Tools

Medical dispatch software

Job description

911 Emergency Communications in Nicholville, NY seeks Emergency Medical Dispatchers to handle urgent medical calls, verify patient details, and coordinate responder actions. You will operate within approved protocols and dispatch systems to ensure rapid, safe care.

Training and certifications may be required prior to appointment. Employees may work varied shifts as emergency communications operate continuously, including nights, weekends, and holidays.