Emergency Medical Dispatcher — 24/7 Critical Communications

911 Emergency Communications; Bernhards Bay (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Bernhards Bay, NY seeks Emergency Medical Dispatchers to manage urgent medical calls, confirm locations, and assign ambulance resources using approved dispatch protocols.

Responsibilities include gathering patient data, prioritizing responses, and guiding responders with protocol-based instructions, while maintaining documentation and quality review processes.

Qualifications

• High school diploma or equivalent required; EMT/Paramedic not universally required.
• Current Emergency Medical Dispatcher (EMD) certification may be required before appointment.
• CPR certification and additional coursework may be required.
• Consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Bernhards Bay, NY seeks Emergency Medical Dispatchers to manage urgent medical calls, confirm locations, and assign ambulance resources using approved dispatch protocols.

Responsibilities include gathering patient data, prioritizing responses, and guiding responders with protocol-based instructions, while maintaining documentation and quality review processes.