Emergency Medical Dispatcher - 24/7 Critical Communications

County Emergency Communications; Dickinson Center (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications is seeking Emergency Medical Dispatchers to intake medical calls, verify locations, and coordinate response priorities from a centralized console in Dickinson Center, NY. The role emphasizes following approved protocols and maintaining clear patient information flow.

Responsibilities include dispatching ambulances, giving protocol-based guidance, and documenting each call while complying with CPR and other certification requirements as defined by the vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

County Emergency Communications is seeking Emergency Medical Dispatchers to intake medical calls, verify locations, and coordinate response priorities from a centralized console in Dickinson Center, NY. The role emphasizes following approved protocols and maintaining clear patient information flow.

Responsibilities include dispatching ambulances, giving protocol-based guidance, and documenting each call while complying with CPR and other certification requirements as defined by the vacancy.