Emergency Medical Dispatcher - 24/7 Critical Care Dispatch

911 Emergency Communications; New York; On-site; USD 50,000 - 75,000; Full time

Job summary

911 Emergency Communications in Black Creek, NY seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will follow approved protocols to guide responders and ensure patient safety.

The role requires a high school diploma (or equivalent) and may require EMD certification. Training and certifications such as CPR could be required, with overtime and rotating shifts common in this field.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMD certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Receiving calls

Calm under pressure

Education

High school diploma or equivalent

Emergency Medical Dispatcher (EMD) certification

Job description

911 Emergency Communications in Black Creek, NY seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will follow approved protocols to guide responders and ensure patient safety.

The role requires a high school diploma (or equivalent) and may require EMD certification. Training and certifications such as CPR could be required, with overtime and rotating shifts common in this field.