Emergency Medical Dispatcher – 24/7 Critical-Response Console

911 Emergency Communications; Town of Dannemora (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

911 Emergency Communications in Dannemora, NY seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance response. The role requires following EMS protocols, maintaining patient information security, and supporting responders with instructions.

Training may include CPR and EMD certification; overtime, weekends, and night shifts are possible as part of the continuous EMS operations.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification (may be required)

Job description

911 Emergency Communications in Dannemora, NY seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance response. The role requires following EMS protocols, maintaining patient information security, and supporting responders with instructions.

Training may include CPR and EMD certification; overtime, weekends, and night shifts are possible as part of the continuous EMS operations.