Emergency Medical Dispatch Specialist - 24/7 Critical Response

County Emergency Communications; Clayton (NC); On-site; USD 38,000 - 66,000; Full time

Benefits offered by this job

Insurance Coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Benson, NC seeks Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance resources. You will verify patient details, gather essential information, and assign priorities per protocols.

Role may require CPR certification and EMD training; ensure compliance with agency protocols and ongoing education. Opportunities include shift work, overtime, and potential training sponsorships through the hiring EMS provider.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required.
• EMD certification or sponsoring employer training may be required.
• Background screening and medical/fitness clearances are standard.

Responsibilities

• Receive calls involving medical emergencies and determine urgency.
• Confirm location, callback number, and access details.
• Ask approved questions about patient condition per protocol.
• Determine response priority using the dispatch system and coordinate resources.
• Provide protocol-based instructions to callers when appropriate.
• Relay information to responding personnel and document call processing.

Skills

Active listening

Communication

Multitasking

Education

High school diploma or equivalent

Job description

County Emergency Communications in Benson, NC seeks Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance resources. You will verify patient details, gather essential information, and assign priorities per protocols.

Role may require CPR certification and EMD training; ensure compliance with agency protocols and ongoing education. Opportunities include shift work, overtime, and potential training sponsorships through the hiring EMS provider.