Emergency Medical Dispatcher — 24/7 Critical Call Center

County Emergency Communications; Melbourne (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify patient details, and provide protocol-based guidance. The role involves determining priority, coordinating responders, and relaying critical information to teams on scene.

The position requires CPR certification and may require EMD certification depending on the vacancy. Overtime, weekends, and night shifts are possible in this 24/7 environment.

Qualifications

• High school diploma or equivalent.
• CPR certification may be required.
• EMD certification may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

CPR certification

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

County Emergency Communications seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify patient details, and provide protocol-based guidance. The role involves determining priority, coordinating responders, and relaying critical information to teams on scene.

The position requires CPR certification and may require EMD certification depending on the vacancy. Overtime, weekends, and night shifts are possible in this 24/7 environment.