Emergency Medical Dispatcher 24/7 Critical Dispatch

County Emergency Communications; Swannanoa (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications in Swannanoa, NC seeks Emergency Medical Dispatchers to support urgent medical calls. You will gather patient and incident information, verify location, confirm callback numbers, and establish response priorities using an agency-approved system.

This role may require overnight shifts, weekends, holidays, rotating schedules, and overtime. A high school diploma or equivalent is commonly required; CPR certification may be required, and EMT or paramedic credentials

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; verify vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

County Emergency Communications in Swannanoa, NC seeks Emergency Medical Dispatchers to support urgent medical calls. You will gather patient and incident information, verify location, confirm callback numbers, and establish response priorities using an agency-approved system.

This role may require overnight shifts, weekends, holidays, rotating schedules, and overtime. A high school diploma or equivalent is commonly required; CPR certification may be required, and EMT or paramedic credentials