Emergency Medical Dispatcher - 24/7 Critical Call Center

911 Emergency Communications; Plainfield Township (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Continuing education

Job summary

911 Emergency Communications in Plainfield, PA is hiring Emergency Medical Dispatchers to handle urgent medical calls, collect critical information, and coordinate response resources from a centralized console. This role emphasizes following EMS dispatch protocols and maintaining strict patient confidentiality.

Responsibilities include triage, patient location verification, protocol-based instructions, and collaboration with responders.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Plainfield, PA is hiring Emergency Medical Dispatchers to handle urgent medical calls, collect critical information, and coordinate response resources from a centralized console. This role emphasizes following EMS dispatch protocols and maintaining strict patient confidentiality.

Responsibilities include triage, patient location verification, protocol-based instructions, and collaboration with responders.