Emergency Medical Dispatcher — 24/7 Critical Call Center

Emergency Telecommunicator Services; Plainfield (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Plainfield, NJ is seeking an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, gather critical details, and determine response priorities. You will coordinate with responders and provide essential instructions per protocol.

The role emphasizes call handling, data entry, and ongoing quality assurance, with scheduling that may include nights, weekends, and overtime per agency needs.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Plainfield, NJ is seeking an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, gather critical details, and determine response priorities. You will coordinate with responders and provide essential instructions per protocol.

The role emphasizes call handling, data entry, and ongoing quality assurance, with scheduling that may include nights, weekends, and overtime per agency needs.