Emergency Medical Dispatcher — Critical Life-Saving Calls

911 Emergency Communications; West Rockhill (PA); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Résumé du poste

911 Emergency Communications in Pennsylvania is seeking qualified Emergency Medical Dispatchers to handle urgent medical calls and coordinate EMS response from a dispatch center. The role requires adherence to approved medical dispatch protocols and ongoing certification updates.

Responsibilities include gathering patient data, prioritizing responses, and providing protocol-based guidance to callers. Overnight shifts and rotating schedules may apply, with overtime as needed.

Qualifications

• High school diploma or equivalent commonly required.
• Certification as Emergency Medical Dispatcher may be required depending on vacancy.

Responsabilités

• Answer emergency calls involving illness, injury and other medical emergencies.
• Confirm caller location, callback number, and access details.
• Ask approved questions about patient condition to determine priority.
• Dispatch or coordinate ambulance resources.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Connaissances

Active listening

Calm under pressure

Communication skills

Multitasking

Formation

High school diploma

Outils

CAD software

Description du poste

911 Emergency Communications in Pennsylvania is seeking qualified Emergency Medical Dispatchers to handle urgent medical calls and coordinate EMS response from a dispatch center. The role requires adherence to approved medical dispatch protocols and ongoing certification updates.

Responsibilities include gathering patient data, prioritizing responses, and providing protocol-based guidance to callers. Overnight shifts and rotating schedules may apply, with overtime as needed.