Emergency Medical Dispatcher: 24/7 Call Triage & Dispatch

County Emergency Communications; South Heights (PA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in the United States seeks Emergency Medical Dispatchers to manage urgent calls, verify locations and details, and guide responders using approved protocols. The role emphasizes accuracy, calm communication, and rapid prioritization under demanding conditions.

Responsibilities include coordinating ambulance resources, providing protocol-based instructions, and documenting calls while supporting quality assurance and ongoing training as needed.

Qualifications

• High school diploma or equivalent required.
• CPR certification required or may be required.
• Dispatcher certification or similar credential preferred.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Caller triage

Multitasking

Attention to detail

Education

High school diploma or equivalent

CPR Certification

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in the United States seeks Emergency Medical Dispatchers to manage urgent calls, verify locations and details, and guide responders using approved protocols. The role emphasizes accuracy, calm communication, and rapid prioritization under demanding conditions.

Responsibilities include coordinating ambulance resources, providing protocol-based instructions, and documenting calls while supporting quality assurance and ongoing training as needed.