Emergency Fire Dispatcher – 24/7 Communications Specialist

911 Emergency Communications; Ipswich (MA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Professional development

Overtime/shift premiums

Job summary

911 Emergency Communications in Ipswich, MA is seeking qualified fire dispatchers to coordinate incident information, alert resources, and maintain continuous radio contact with responding crews.

Responsibilities include receiving reports, verifying locations, dispatching units, and coordinating mutual aid while following established response plans. Strong data entry and maps/radio proficiency are valued; related certifications may be required for certain assignments.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required. Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication. Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Job description

911 Emergency Communications in Ipswich, MA is seeking qualified fire dispatchers to coordinate incident information, alert resources, and maintain continuous radio contact with responding crews.

Responsibilities include receiving reports, verifying locations, dispatching units, and coordinating mutual aid while following established response plans. Strong data entry and maps/radio proficiency are valued; related certifications may be required for certain assignments.