Emergency Fire Dispatcher - 24/7 Communications

County Emergency Communications; North Billerica (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Professional development

Job summary

County Emergency Communications in North Billerica, MA, seeks Fire Dispatchers to coordinate responses to fires, rescues, and hazardous conditions, ensuring crews are alerted and incident details are tracked accurately.

Ideal candidates are comfortable with computer systems, data entry, maps, and radio communications. Fire dispatch training or related coursework may be required for specialized assignments.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Computer systems

Data entry

Maps

Radio communication

Education

High school diploma or equivalent

Job description

County Emergency Communications in North Billerica, MA, seeks Fire Dispatchers to coordinate responses to fires, rescues, and hazardous conditions, ensuring crews are alerted and incident details are tracked accurately.

Ideal candidates are comfortable with computer systems, data entry, maps, and radio communications. Fire dispatch training or related coursework may be required for specialized assignments.