Emergency Fire Dispatch & Communications Specialist

911 Emergency Communications; Hatfield (MA); On-site; USD 52,000 - 75,000; Full time

Job summary

911 Emergency Communications in Hatfield, MA is seeking Fire Dispatchers to coordinate responses to fires and emergencies. You will receive incident information, alert appropriate resources, and maintain radio communications with responding crews.

This role requires organized information handling, clear communication, and adherence to established response plans. Evening, overnight, and weekend shifts may be required to ensure 24/7 operations.

Qualifications

• High school diploma or GED commonly required; some employers seek dispatch training.
• Fire dispatch certification may be required for certain assignments.
• EMD training and incident-management coursework are advantageous for advanced roles.
• Applicants should be comfortable with computer systems and radio communications.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazards.
• Verify incident locations, access information, and risks.
• Alert stations and dispatch apparatus using approved assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and incident updates.

Skills

Radio communication

Data entry

Maps reading

Organizational skills

Education

High school diploma or GED

Fire dispatch certification

Emergency medical dispatch training

Incident-management coursework

Job description

911 Emergency Communications in Hatfield, MA is seeking Fire Dispatchers to coordinate responses to fires and emergencies. You will receive incident information, alert appropriate resources, and maintain radio communications with responding crews.

This role requires organized information handling, clear communication, and adherence to established response plans. Evening, overnight, and weekend shifts may be required to ensure 24/7 operations.