Fire Dispatcher: Emergency Intake & Dispatch Leader

911 Emergency Communications; Hadley (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

911 Emergency Communications in Hadley, MA is seeking fire dispatchers to coordinate emergency responses. The role emphasizes accurate data handling, radio communication, and efficient use of dispatch systems to support responders.

You will verify locations, alert resources, monitor channels, and coordinate mutual aid as incidents evolve. This position requires quick thinking, calm under pressure, and adherence to protocol across shifts.

Qualifications

• Minimum high school diploma; some employers require fire dispatch training.
• Ability to handle data accurately and follow procedures.
• Comfort with computer systems, maps, and radio communications.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Data entry

Computer proficiency

Maps & navigation

Education

High school diploma

Tools

Dispatch software

Radio systems

Job description

911 Emergency Communications in Hadley, MA is seeking fire dispatchers to coordinate emergency responses. The role emphasizes accurate data handling, radio communication, and efficient use of dispatch systems to support responders.

You will verify locations, alert resources, monitor channels, and coordinate mutual aid as incidents evolve. This position requires quick thinking, calm under pressure, and adherence to protocol across shifts.