Emergency Dispatcher Trainee — Start a Career in Dispatch

911 Emergency Communications; Worcester (MA); Sur place; USD 38 000 - 54 000; Plein temps

Avantages offerts par ce poste

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Résumé du poste

911 Emergency Communications Sabana Seca, PR seeks dispatcher/telecommunicator trainee positions to provide a structured introduction to emergency communications work under qualified instructors. Trainees learn to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training may combine classroom instruction, simulations, and supervised console assignments.

Qualifications

• A high school diploma or recognized equivalent is commonly required. Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback. Customer service or telephone-based experience may be useful. Check the vacancy for required assessments and minimum scores.

Responsabilités

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Connaissances

Emergency call-taking

Typing

CAD software

Radio procedures

Communication skills

Formation

High school diploma

Description du poste

911 Emergency Communications Sabana Seca, PR seeks dispatcher/telecommunicator trainee positions to provide a structured introduction to emergency communications work under qualified instructors. Trainees learn to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training may combine classroom instruction, simulations, and supervised console assignments.