Emergency Dispatcher Trainee – Launch Your Safety Career

911 Emergency Communications; Rising Sun–Lebanon (DE); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Sun offers Dispatcher Trainee and Telecommunicator Trainee roles that provide a structured introduction to emergency communications work. Trainees learn to receive calls, document incidents, operate communications systems, and support emergency response operations under qualified instructors.

As training progresses, responsibilities and assignments expand based on demonstrated skills, assessments, and certifications.

Qualifications

• High school diploma required; trainee role for those without dispatch experience.
• Basic computer skills and clear communication required.
• Accurate typing and willingness to receive feedback.
• Customer service or telephone experience useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering incident details.
• Develop accurate typing and CAD skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Clear communication

Basic computer skills

Willingness to receive feedback

Education

High school diploma or equivalent

Tools

CAD systems

Job description

911 Emergency Communications in Sun offers Dispatcher Trainee and Telecommunicator Trainee roles that provide a structured introduction to emergency communications work. Trainees learn to receive calls, document incidents, operate communications systems, and support emergency response operations under qualified instructors.

As training progresses, responsibilities and assignments expand based on demonstrated skills, assessments, and certifications.