Emergency Dispatcher Trainee: Launch Your Safety Career

911 Emergency Communications; New Stanton (Westmoreland County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications seeks a Dispatcher Trainee to begin a structured onboarding into emergency communications. Trainees receive classroom instruction, simulations, and supervised console work, advancing as skills are demonstrated.

The role emphasizes accurate call-taking, information gathering, and clear radio communications. Training may include nights or weekends, with evaluations and milestones guiding progression toward full responsibilities.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Trainee positions are for applicants without prior dispatch experience, with prerequisites set by employer.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments and training milestones.
• Learn confidentiality and security requirements.

Skills

Typing speed

Communication skills

Computer skills

Customer service

Education

High school diploma

Tools

Telephone dispatch systems

Radio procedures

CAD/Dispatch software

Job description

911 Emergency Communications seeks a Dispatcher Trainee to begin a structured onboarding into emergency communications. Trainees receive classroom instruction, simulations, and supervised console work, advancing as skills are demonstrated.

The role emphasizes accurate call-taking, information gathering, and clear radio communications. Training may include nights or weekends, with evaluations and milestones guiding progression toward full responsibilities.