Emergency Dispatcher Trainee – Paid Training & Benefits

911 Emergency Communications; Superior (WI); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Superior, WI. Trainees will learn call-taking, incident documentation, and dispatch operations under supervision, with training milestones and potential night/weekend schedules.

Responsibilities rise as skills are demonstrated; completion of training and required certifications may lead to advancement. Prior dispatch experience is not required, but basic computer skills and effective

Qualifications

• High school diploma or recognized equivalent commonly required.
• Trainee positions are often intended for applicants without dispatch experience, although employers may set prerequisites.
• Basic computer skills, clear communication, and accurate typing are essential.
• Willingness to receive feedback and grow in the role is important.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional conduct requirements.

Skills

Typing

Computer basics

Communication

Education

High school diploma or equivalent

Job description

911 Emergency Communications is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Superior, WI. Trainees will learn call-taking, incident documentation, and dispatch operations under supervision, with training milestones and potential night/weekend schedules.

Responsibilities rise as skills are demonstrated; completion of training and required certifications may lead to advancement. Prior dispatch experience is not required, but basic computer skills and effective