Emergency Dispatcher & Telecommunicator Trainee

911 Emergency Communications; Lone Star (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Star, Texas offers Dispatcher Trainee and Telecommunicator Trainee opportunities designed as a structured entry into emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support response operations under supervision.

The program progresses with training milestones, may include nights, weekends, holidays, and overtime; completion depends on certifications and performance standards.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Clear communication

Typing speed

Customer service experience

Computer skills

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Star, Texas offers Dispatcher Trainee and Telecommunicator Trainee opportunities designed as a structured entry into emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support response operations under supervision.

The program progresses with training milestones, may include nights, weekends, holidays, and overtime; completion depends on certifications and performance standards.