Emergency Dispatcher: Calm, Precise 911 Response

County Emergency Communications; Sacramento (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Alta, CA seeks an 911 Emergency Dispatcher to connect callers with responders and manage multiple communications systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, prioritizing incidents, entering data into dispatch software, and coordinating with police, fire, and medical units according to procedures.

Qualifications

• High school diploma or GED commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or GED

Job description

County Emergency Communications in Alta, CA seeks an 911 Emergency Dispatcher to connect callers with responders and manage multiple communications systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, prioritizing incidents, entering data into dispatch software, and coordinating with police, fire, and medical units according to procedures.