Emergency Dispatcher - Calm, Fast-Response 911 Operator

County Emergency Communications; Brooktondale (NY); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

County Emergency Communications in Brooktondale, NY seeks 911 Emergency Dispatchers to route calls, gather details, and coordinate responders following agency procedures. The role emphasizes calm communication, precise information, and multi-system coordination.

Responsibilities include receiving emergency and nonemergency calls, confirming locations, entering data into CAD systems, and relaying updates to responders.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level; others require experience or certifications.
• Typing, listening, clear speech, and basic computer skills helpful.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Connaissances

Typing

Active listening

Clear speech

Computer skills

Information organization

Formation

High school diploma or equivalent

Outils

CAD systems

Radio equipment

Description du poste

County Emergency Communications in Brooktondale, NY seeks 911 Emergency Dispatchers to route calls, gather details, and coordinate responders following agency procedures. The role emphasizes calm communication, precise information, and multi-system coordination.

Responsibilities include receiving emergency and nonemergency calls, confirming locations, entering data into CAD systems, and relaying updates to responders.