911 Emergency Dispatcher: Calm, Critical Call Coordination

911 Emergency Communications; Brainardsville (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

911 Emergency Communications in Brainardsville, NY is seeking qualified dispatchers to connect callers with responders and coordinate police, fire, or medical resources. You may receive emergency and nonemergency calls, confirm locations, and relay accurate information while managing multiple communication systems.

The role requires calm communication, accuracy, and the ability to multitask across CAD and radio systems.

Qualifications

• High school diploma or GED commonly required; some agencies recruit entry-level applicants, others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing speed

Clear speech

Education

High school diploma or GED

Tools

CAD/Dispatch systems

Job description

911 Emergency Communications in Brainardsville, NY is seeking qualified dispatchers to connect callers with responders and coordinate police, fire, or medical resources. You may receive emergency and nonemergency calls, confirm locations, and relay accurate information while managing multiple communication systems.

The role requires calm communication, accuracy, and the ability to multitask across CAD and radio systems.