Calm-Under-Pressure 911 Dispatcher for Emergency Response

911 Emergency Communications; Jersey City (NJ); Presencial; USD 32 000 - 52 000; Tempo integral

Resumo da oferta

911 Emergency Communications is seeking skilled dispatchers for Maricao, PR. Dispatchers connect people in urgent need with police, fire, or EMS, receiving calls, gathering information, and coordinating responders according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems. Duties include confirming locations, assigning priorities, entering data into CAD, and maintaining records while complying with testing and certification

Qualificações

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require previous emergency communications experience or current certifications.
• Official announcement determines required testing scores, experience, and training deadlines.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Conhecimentos

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization under压力

Formação académica

High school diploma

Ferramentas

Computer-aided dispatch (CAD) systems

Descrição da oferta de emprego

911 Emergency Communications is seeking skilled dispatchers for Maricao, PR. Dispatchers connect people in urgent need with police, fire, or EMS, receiving calls, gathering information, and coordinating responders according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems. Duties include confirming locations, assigning priorities, entering data into CAD, and maintaining records while complying with testing and certification