Emergency Dispatcher: 911 Call Triage & Response

911 Emergency Communications; Tar Heel (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Tar Heel, NC seeks an emergency dispatcher to connect callers with police, fire, or medical resources. You will gather information, verify locations, and coordinate responders while managing multiple communication systems.

Role requires calm, attentive listening and accurate information relay, with shifts possibly including nights, weekends, and overtime depending on agency needs.

Qualifications

• High school diploma commonly required.
• Typing speed should be accurate.
• Strong listening and communication skills.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident details into dispatch systems.
• Dispatch responders as assigned to radio operations.
• Monitor radio traffic and update responders as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma

Job description

911 Emergency Communications in Tar Heel, NC seeks an emergency dispatcher to connect callers with police, fire, or medical resources. You will gather information, verify locations, and coordinate responders while managing multiple communication systems.

Role requires calm, attentive listening and accurate information relay, with shifts possibly including nights, weekends, and overtime depending on agency needs.