911 Emergency Dispatcher — Calm Crisis Communicator

County Emergency Communications; Kinston (NC); On-site; USD 40,000 - 65,000; Full time

Job summary

County Emergency Communications in Kinston, NC seeks a skilled 911 Emergency Dispatcher to connect callers with public safety responders and coordinate resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple information systems. Training and overtime may be part of the schedule, with shifts including nights or weekends as needed.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Testing scores, experience and training deadlines vary by agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or equivalent

Job description

County Emergency Communications in Kinston, NC seeks a skilled 911 Emergency Dispatcher to connect callers with public safety responders and coordinate resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple information systems. Training and overtime may be part of the schedule, with shifts including nights or weekends as needed.