Emergency Dispatcher: Calm, Critical Calls & Coordination

911 Emergency Communications; Norlina (NC); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Zusammenfassung

911 Emergency Communications in Norlina, NC, seeks dedicated dispatchers to connect callers with police, fire, or EMS resources according to agency procedures. You may receive urgent calls, gather essential information, and coordinate responders with calm, precise communication.

Responsibilities include listening for details, confirming locations, documenting changing circumstances, and relaying accurate information while managing multiple dispatch systems.

Qualifikationen

• High school diploma or GED required; some agencies recruit entry-level applicants.
• Typing, listening, clear speech, basic computer proficiency are useful skills.
• Ability to organize information under pressure and follow testing/training requirements as announced.

Aufgaben

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidentiality.

Kenntnisse

Typing

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Ausbildung

High school diploma or GED

Tools

Computer-aided Dispatch Systems

Jobbeschreibung

911 Emergency Communications in Norlina, NC, seeks dedicated dispatchers to connect callers with police, fire, or EMS resources according to agency procedures. You may receive urgent calls, gather essential information, and coordinate responders with calm, precise communication.

Responsibilities include listening for details, confirming locations, documenting changing circumstances, and relaying accurate information while managing multiple dispatch systems.