911 Dispatcher: Calm, Critical Emergency Communications

Emergency Telecommunicator Services; Grifton (NC); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime pay

Job summary

Emergency Telecommunicator Services in Grifton, NC is seeking 911 Emergency Dispatchers to connect callers with responders and coordinate resources. The role involves handling emergency and nonemergency calls, verifying details, and relaying information according to procedures.

Candidates should have a high school diploma or equivalent; some agencies require experience or certifications. Expect variable shifts, overtime, and strict adherence to testing and training deadlines.

Qualifications

• High school diploma or recognized equivalency credential.
• Some agencies recruit entry‑level applicants, while others require previous emergency communications experience or current certifications.
• Official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer‑aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Grifton, NC is seeking 911 Emergency Dispatchers to connect callers with responders and coordinate resources. The role involves handling emergency and nonemergency calls, verifying details, and relaying information according to procedures.

Candidates should have a high school diploma or equivalent; some agencies require experience or certifications. Expect variable shifts, overtime, and strict adherence to testing and training deadlines.