Emergency Communications Dispatcher Trainee

911 Emergency Communications; Pontiac (IL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Livingston, IL offers a Dispatcher Trainee / Telecommunicator Trainee program with structured learning under instructors and training staff. Trainees gain experience in receiving calls, documenting incidents, operating dispatch systems, and supporting emergency response operations.

As training progresses, responsibilities may increase based on demonstrated skills, with potential nights, weekends, holidays, and overtime as part of the schedule.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Basic computer skills and accurate typing are essential.
• Clear communication and willingness to receive feedback are important.
• Customer service experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Clear communication

Typing speed 40 wpm

Customer service experience

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications in Livingston, IL offers a Dispatcher Trainee / Telecommunicator Trainee program with structured learning under instructors and training staff. Trainees gain experience in receiving calls, documenting incidents, operating dispatch systems, and supporting emergency response operations.

As training progresses, responsibilities may increase based on demonstrated skills, with potential nights, weekends, holidays, and overtime as part of the schedule.