Emergency Dispatch Trainee: Start in 911 Communications

Emergency Telecommunicator Services; Buffalo (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Eden, NY, invites applications for Dispatcher Trainee opportunities. Trainees receive structured instruction on emergency call-taking, incident documentation, and radio operations as duties expand with demonstrated skills.

Training may include classroom work, simulations, and supervised console assignments, with shifts possibly including nights, weekends, holidays, and overtime. Completion opens further responsibilities and certifications.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing

Clear communication

Customer service

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Eden, NY, invites applications for Dispatcher Trainee opportunities. Trainees receive structured instruction on emergency call-taking, incident documentation, and radio operations as duties expand with demonstrated skills.

Training may include classroom work, simulations, and supervised console assignments, with shifts possibly including nights, weekends, holidays, and overtime. Completion opens further responsibilities and certifications.