Emergency Communications Trainee & Dispatcher Apprentice

County Emergency Communications; Edgemont Park (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications is offering Dispatcher Trainee / Telecommunicator Trainee opportunities in Edgemont. Trainees will learn to receive calls, document incidents, operate dispatch systems, and support emergency response operations under supervision.

Training may involve classroom instruction, simulations, and supervised console assignments with shifts that may include nights, weekends, and overtime as skills and certifications are completed.

Qualifications

• High school diploma or equivalent commonly required.
• Trainee positions often target applicants without dispatch experience.
• Basic computer skills and clear communication are important.
• Willingness to receive feedback is expected.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Clear communication

Basic computer skills

Education

High school diploma or equivalent

Job description

County Emergency Communications is offering Dispatcher Trainee / Telecommunicator Trainee opportunities in Edgemont. Trainees will learn to receive calls, document incidents, operate dispatch systems, and support emergency response operations under supervision.

Training may involve classroom instruction, simulations, and supervised console assignments with shifts that may include nights, weekends, and overtime as skills and certifications are completed.