Emergency Dispatch Trainee: Start a 911 Career

Emergency Telecommunicator Services; Le Mars (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Merrill, IA, is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response under supervision.

Training covers classroom instruction, simulations, and supervised work. Eligibility includes a high school diploma or equivalent, basic computer skills, clear communication, and accurate typing; assessments and scores may apply.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience.
• Check vacancy for required assessments and minimum scores.
• Basic computer skills, clear communication, accurate typing, and willingness to receive feedback are encouraged.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Basic computer skills

Clear communication

Accurate typing

Willingness to receive feedback

Education

High school diploma or equivalent

Tools

Computer-aided Dispatch (CAD)

Job description

Emergency Telecommunicator Services in Merrill, IA, is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response under supervision.

Training covers classroom instruction, simulations, and supervised work. Eligibility includes a high school diploma or equivalent, basic computer skills, clear communication, and accurate typing; assessments and scores may apply.