Emergency Communications Dispatcher Trainee

Emergency Telecommunicator Services; Merrill (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Merrill, IA is seeking a Dispatcher Trainee to begin a structured path into emergency communications. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support response operations under supervision.

Training may include classroom work, simulations, and supervised console assignments, with shifts that may include nights, weekends, holidays, and overtime. A high school diploma and basic computer skills are required.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Trainee positions are intended for applicants without dispatch experience.
• Basic computer skills, clear communication, and accurate typing are essential.
• Willingness to receive feedback and good customer service or telephone experience are useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Clear communication

Basic computer skills

Willingness to receive feedback

Customer service

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Merrill, IA is seeking a Dispatcher Trainee to begin a structured path into emergency communications. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support response operations under supervision.

Training may include classroom work, simulations, and supervised console assignments, with shifts that may include nights, weekends, holidays, and overtime. A high school diploma and basic computer skills are required.