Emergency Communications Dispatcher Trainee

Emergency Telecommunicator Services; Eldora (IA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Eldora, IA, offers Dispatcher Trainee and Telecommunicator Trainee opportunities to learn emergency communications through classroom instruction, simulations, and supervised console assignments.

Trainees receive hands-on training to receive calls, document incidents, operate dispatch systems, and support emergency response operations, with schedules that may include nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or equivalent required.
• Trainee positions are aimed at applicants without dispatch experience.
• Basic computer skills, clear communication and accurate typing required.
• Customer service or telephone experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments, coaching, and training milestones.
• Learn confidentiality, security, and professional conduct requirements.

Skills

Basic computer skills

Clear communication

Accurate typing

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Eldora, IA, offers Dispatcher Trainee and Telecommunicator Trainee opportunities to learn emergency communications through classroom instruction, simulations, and supervised console assignments.

Trainees receive hands-on training to receive calls, document incidents, operate dispatch systems, and support emergency response operations, with schedules that may include nights, weekends, holidays, and overtime.