Emergency Dispatch Trainee

Emergency Telecommunicator Services; Quincy (IL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services is seeking motivated individuals for Dispatcher Trainee and Telecommunicator Trainee roles in Mendon, IL. The positions offer a structured introduction to emergency communications, with training under qualified instructors and supervision.

Trainees learn call-taking, incident documentation, and radio procedures while progressing through competency milestones. No prior dispatch experience is required; basic computer skills, clear communication, and accurate

Qualifications

• High school diploma or equivalent commonly required.
• Trainee positions target applicants without dispatch experience.
• Basic computer skills and clear communication are desirable.
• Check vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Basic computer skills

Clear communication

Accurate typing

Willingness to receive feedback

Customer service experience

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services is seeking motivated individuals for Dispatcher Trainee and Telecommunicator Trainee roles in Mendon, IL. The positions offer a structured introduction to emergency communications, with training under qualified instructors and supervision.

Trainees learn call-taking, incident documentation, and radio procedures while progressing through competency milestones. No prior dispatch experience is required; basic computer skills, clear communication, and accurate