Emergency Dispatch Trainee: Launch Your Communications Career

911 Emergency Communications; Salem (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Salem offers Dispatcher Trainee and Telecommunicator Trainee positions to learn call-taking, incident documentation, and dispatch operations. Trainees work under supervision to develop essential skills and progress with required certifications.

Training blends classroom instruction, simulations, and supervised console work; schedules may include nights, weekends, holidays, and overtime. This program leads to advancement opportunities within the agency.

Qualifications

• Basic computer skills, clear communication, accurate typing, and customer service experience are desirable.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Basic computer skills

Clear communication

Accurate typing

Customer service experience

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Salem offers Dispatcher Trainee and Telecommunicator Trainee positions to learn call-taking, incident documentation, and dispatch operations. Trainees work under supervision to develop essential skills and progress with required certifications.

Training blends classroom instruction, simulations, and supervised console work; schedules may include nights, weekends, holidays, and overtime. This program leads to advancement opportunities within the agency.