Emergency Dispatch Trainee

911 Emergency Communications; Forrest City (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in the United States offers Dispatcher Trainee and Telecommunicator Trainee opportunities in Saint Francis, AR. Trainees learn to take calls, document incidents, operate dispatch systems, and support emergency response operations as they progress through structured training.

Responsibilities expand with demonstrated skills, with assessments and certifications guiding advancement within the program.

Qualifications

• A high school diploma or recognized equivalent is commonly required for trainee dispatch roles.
• Basic computer skills, clear communication, accurate typing, and openness to feedback are expected.
• Customer service or telephone-based experience may be useful; assessments vary by vacancy.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Call-taking

Typing

CAD (dispatch)

Map literacy

Radio procedures

Confidentiality

Education

High school diploma or equivalent

Job description

911 Emergency Communications in the United States offers Dispatcher Trainee and Telecommunicator Trainee opportunities in Saint Francis, AR. Trainees learn to take calls, document incidents, operate dispatch systems, and support emergency response operations as they progress through structured training.

Responsibilities expand with demonstrated skills, with assessments and certifications guiding advancement within the program.