Emergency Dispatch Trainee - Start in 911 Communications

County Emergency Communications; Mount Vernon (AR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

County Emergency Communications in Mount Saint Francis, IN offers Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees receive structured instruction on receiving calls, documenting incidents, operating dispatch systems, and supporting emergency response operations.

As training progresses, responsibilities increase based on demonstrated skills and certifications. The program may include assessments, background checks, and completion milestones within a supervised environment.

Qualifications

• High school diploma or equivalent typically required; trainee programs for applicants without dispatch experience.
• Basic computer skills and clear communication are expected; typing and accuracy are important.
• Customer service or telephone-based experience may be useful; assessments may apply.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions and training milestones.
• Learn confidentiality, security, and professional conduct requirements.

Skills

Basic computer skills

Clear communication

Typing accuracy

Customer service experience

Education

High school diploma or equivalent

Job description

County Emergency Communications in Mount Saint Francis, IN offers Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees receive structured instruction on receiving calls, documenting incidents, operating dispatch systems, and supporting emergency response operations.

As training progresses, responsibilities increase based on demonstrated skills and certifications. The program may include assessments, background checks, and completion milestones within a supervised environment.