Emergency Communications Trainee – Launch Your Dispatch Career

911 Emergency Communications; Heflin (AL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Trainee training

Job summary

911 Emergency Communications is offering Dispatcher Trainee and Telecommunicator Trainee positions in Fruithurst, AL. Trainees receive structured instruction to learn call-taking, incident documentation, dispatch systems, and support for emergency responses.

Training includes classroom work, simulations, and supervised console assignments. Responsibilities grow with demonstrated skill, with schedules and advancement contingent on training completion, certifications, and employer standards.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience.
• Basic computer skills, clear communication, accurate typing, and willingness to receive feedback may be required.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Communication

Computer skills

Radio procedures

Education

High school diploma or equivalent

Tools

Computer-Aided Dispatch (CAD)

Maps / geography knowledge

Job description

911 Emergency Communications is offering Dispatcher Trainee and Telecommunicator Trainee positions in Fruithurst, AL. Trainees receive structured instruction to learn call-taking, incident documentation, dispatch systems, and support for emergency responses.

Training includes classroom work, simulations, and supervised console assignments. Responsibilities grow with demonstrated skill, with schedules and advancement contingent on training completion, certifications, and employer standards.