Emergency Communications Trainee: Dispatcher & Telecommunicator

Emergency Telecommunicator Services; Forrest City (AR); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Arkansas City offers Dispatcher Trainee and Telecommunicator Trainee opportunities that provide a structured introduction to emergency communications work. Under the direction of qualified instructors, trainees learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training may include classroom instruction, simulations, and supervised console assignments.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Basic computer skills and clear communication.
• Customer service or telephone-based experience may be useful.
• Ability to receive feedback and meet training milestones.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Clear communication

Customer service

Willingness to learn

Education

High school diploma or equivalent

Tools

CAD software

Job description

Emergency Telecommunicator Services in Arkansas City offers Dispatcher Trainee and Telecommunicator Trainee opportunities that provide a structured introduction to emergency communications work. Under the direction of qualified instructors, trainees learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training may include classroom instruction, simulations, and supervised console assignments.