Emergency Dispatch & Telecommunicator Trainee

911 Emergency Communications; Key Biscayne (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in North Miami offers Dispatcher Trainee and Telecommunicator Trainee programs that introduce essential emergency communications skills. Trainees learn to receive calls, document incidents, operate dispatch systems, and support response operations under supervision.

Training combines classroom instruction with simulations and supervised console work; scheduling may include nights, weekends, holidays, and overtime as competencies and certifications are earned.

Qualifications

• High school diploma commonly required; trainee roles for applicants without dispatch experience.
• Basic computer skills and clear communication are essential.
• Accurate typing and customer service experience may be useful.
• Check vacancy for any required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.

Skills

Phone etiquette

Computer literacy

Communication skills

Education

High school diploma

Tools

CAD software

Job description

911 Emergency Communications in North Miami offers Dispatcher Trainee and Telecommunicator Trainee programs that introduce essential emergency communications skills. Trainees learn to receive calls, document incidents, operate dispatch systems, and support response operations under supervision.

Training combines classroom instruction with simulations and supervised console work; scheduling may include nights, weekends, holidays, and overtime as competencies and certifications are earned.