Emergency Dispatch & Telecom Trainee

911 Emergency Communications; Indiana (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications is seeking motivated Dispatcher Trainees in Black Lick, PA to begin a career in emergency communications. This structured program teaches call-taking, incident documentation, and console operations under supervision.

Trainees progress as skills are demonstrated, with classroom instruction, simulations, and on-the-job training. Positions may require shifts including nights, weekends, and overtime during later stages.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience.
• Candidates should have basic computer skills, clear communication, and accurate typing.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing

Communication

Computer skills

Customer service

Education

High School Diploma

Job description

911 Emergency Communications is seeking motivated Dispatcher Trainees in Black Lick, PA to begin a career in emergency communications. This structured program teaches call-taking, incident documentation, and console operations under supervision.

Trainees progress as skills are demonstrated, with classroom instruction, simulations, and on-the-job training. Positions may require shifts including nights, weekends, and overtime during later stages.