Emergency Dispatch Specialist — Hospital Protective Services

Mercy Home Health; Lima (OH); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

403(b) plan

Healthcare coverage

Paid time off

Parental leave

Disability insurance

Tuition assistance

Professional development

Job summary

Mercy Health – St. Rita's Medical Center in Ohio seeks a Protective Services Dispatcher to operate the dispatch center for emergency and non-emergency calls, coordinate with field units, and maintain radio communications. You will monitor alarms and security systems, document events, and provide information to agencies as needed.

Ideal candidates have 1–2 years in security/dispatch, strong typing (35–40 wpm), and excellent communication. Mercy Health offers competitive pay and benefits.

Qualifications

• High school diploma or GED required.
• 1–2 years in security and/or dispatch preferred.

Responsibilities

• Receive, coordinate, and disseminate critical information from calls for service.
• Monitor radio and dispatch emergency personnel as needed.
• Operate CCTV, access control, and alarm systems per procedure.
• Document units, times, locations, and arrival status in logs.

Skills

Typing speed 35–40 wpm

Documentation

Multi-line phone systems

Two-way radios

Microsoft Office

Education

High school diploma or GED

Tools

Dispatch consoles

Job description

Mercy Health – St. Rita's Medical Center in Ohio seeks a Protective Services Dispatcher to operate the dispatch center for emergency and non-emergency calls, coordinate with field units, and maintain radio communications. You will monitor alarms and security systems, document events, and provide information to agencies as needed.

Ideal candidates have 1–2 years in security/dispatch, strong typing (35–40 wpm), and excellent communication. Mercy Health offers competitive pay and benefits.