Emergency Dispatch Specialist — Full-Time EMS

Global Medical Response; Waco (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Global Medical Response is hiring a Dispatcher in Waco, Texas to respond to emergency and non-emergency calls for ambulance and transportation services. This full-time position assigns and routes transportation requests and requires clear communication under all conditions.

Responsibilities include applying EMS dispatch protocols, allocating resources, ensuring accurate paperwork and data entry, generating reports, and maintaining up-to-date knowledge of company policies.

Qualifications

• High school diploma or equivalent.
• One year EMS or public safety dispatch experience preferred.
• Ability to read and write English.
• Clear radio and telephone communication skills.
• Accurate data entry and report writing.
• Proficiency with basic computer applications.
• Ability to multitask and manage multiple requests.
• Typing speed and accuracy.
• Experience with dispatch protocols is a plus.

Responsibilities

• Respond to emergency and non-emergency calls and route transportation.
• Allocate EMS resources using approved protocols.
• Ensure completeness and accuracy of shift paperwork.
• Enter data accurately, including State Run Report data.
• Generate and check reports for accuracy.
• Locate incidents and plan fastest routes.
• Relay instructions from supervisors and emergency information.
• Maintain knowledge of company policies and procedures.
• Follow established formats for service requests.
• Know and operate dispatch equipment (911, computers, printers, recording devices).

Skills

EMS experience/Dispatch experience

Multitasking

Typing speed

Computer literacy

Clear radio/phone communication

English literacy

Education

High school diploma or equivalent

Tools

Dispatch software

9-1 equipment

Recording devices

Job description

Global Medical Response is hiring a Dispatcher in Waco, Texas to respond to emergency and non-emergency calls for ambulance and transportation services. This full-time position assigns and routes transportation requests and requires clear communication under all conditions.

Responsibilities include applying EMS dispatch protocols, allocating resources, ensuring accurate paperwork and data entry, generating reports, and maintaining up-to-date knowledge of company policies.