Dispatch Associate - Located in Waco, TX

American Medical Response, Inc.; Waco (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

American Medical Response, Inc. in Waco, TX is seeking a Dispatcher for a full-time on-site role. The dispatcher will respond to emergency and non-emergency calls, assign EMS resources, and route transportation requests while maintaining precise records and reporting.

Strong English communication and multitasking skills are required. Ideal candidates have EMS/public safety dispatch experience and the ability to operate radio and telephone systems, with a focus on safety and efficiency in all

Qualifications

• High school diploma or equivalent.
• Minimum 1 year EMS/public safety dispatcher experience or relevant telecommunications training.
• Clear reading/writing English.
• Ability to communicate clearly by radio and phone.
• Accurate data entry and documentation.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance/transportation services.
• Assign and route transportation requests and communicate clearly with customers.
• Maintain accuracy of paperwork and shift data entry.
• Generate reports and ensure data integrity.
• Locate incidents and determine fastest safe routes.
• Relay information from supervisors and dispatch important details.
• Maintain knowledge of company policies and procedures.

Skills

EMS dispatch

English communication

Typing speed

Multitasking

Radio/Phone communication

Education

High school diploma or equivalent

Job description

Located in Waco, TX

Dispatcher

IMMEDIATE HIRING! Dispatcher FULL-TIME Opportunity

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors keep care at the center, raise your hand, seek to understand, find a way together and be accountable unite our teams and set us apart in emergency medical services.

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.